If the error persists, clean the cartridge and carriage contacts a second time.Īlso, try the steps in the document - Black or Color Ink Not Printing, Other Print Quality IssuesĪnd, Welcome to the HP Support Community. Repeat these steps for the other cartridge if it was indicated in the error message.Ĭlose the door or lid to the cartridge access area. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.ĭo not touch the ink nozzles or the copper-colored electrical strip. Remove the cartridge indicated in the error message from the carriage.Ĭarriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.Ĭarriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot. Wait until the carriage stops moving before continuing. Open the door or lid to the cartridge access area.
Remove any debris or buildup from the contacts on the cartridges and in the carriage.
I understand you are unable to print in color.Ĭlean the ink cartridge and carriage electrical contacts
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